Shipping policy

Shipping Policy – Vecta Supply

Last Updated: February 20, 2026

At Vecta Supply, we strive to process and deliver your orders quickly, securely, and reliably. Please review our shipping policy below.

Delivery Locations

We currently ship exclusively to the United Kingdom.

Order Cut-Off Time

Orders placed before 8:00 PM (Paris Time) will be processed starting the next business day.

Orders placed after 8:00 PM will be processed on the following business day.

Order Processing (Handling Time)

All orders are processed within 1 to 2 business days (Monday to Saturday) after receiving your order confirmation.

Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day.

Estimated Delivery (Transit Time)

For customers in the United Kingdom, the estimated transit time is:

5 to 7 business days (Monday to Saturday)

Total delivery time = Processing Time + Transit Time

Delivery delays may occasionally occur due to carrier issues or circumstances beyond our control.

Shipping Costs

We offer free shipping (£0) on all orders delivered within the United Kingdom.

No hidden fees or additional shipping charges apply.

Order Tracking

Once your order has been dispatched, tracking information will be sent to your email within 24 hours.

This allows you to monitor your shipment in real time.

Delays or Delivery Issues

If your shipment is delayed:

  1. Please check the tracking link first

  2. Contact the carrier if needed

If the issue persists, contact us:

Email: hello@vectasupply.com

Incorrect Shipping Address

Customers are responsible for providing accurate shipping details.

Vecta Supply cannot be held responsible for:

  • Delays

  • Lost shipments

caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your order arrives damaged:

  • Take clear photos of the item and packaging

  • Contact us immediately

If a package is confirmed lost by the carrier, we will offer:

✔ Replacement
✔ Or full refund

Returns & Refunds

For return instructions, please refer to our Return & Refund Policy.

Contact Information

For shipping-related inquiries:

Email: hello@vectasupply.com
Phone: +33 7 83 79 24 92

Address:
1 rue de Bachere
31830 Plaisance du Touch
France

Business Hours:
Monday – Saturday
8:00 AM – 8:00 PM