Frequently Asked Questions

Shipping

Where do you ship?
We currently ship only within the United Kingdom.

How long does delivery take?
Processing time: 1–2 business days
Transit time: 5–7 business days
Total estimated delivery time: 6–9 business days.

Do you offer free shipping?
Yes. Shipping is free (£0) on all UK orders.

How can I track my order?
Tracking details are sent by email within 24 hours after dispatch.

What if my order is delayed, lost, or damaged?
Please check your tracking link first.
If your item is damaged or confirmed lost, contact us at hello@vectasupply.com. We will offer a replacement or refund where applicable.

Returns & Refunds

What is your return window?
You may request a return within 14 days of receiving your order.

What condition must items be in?
Items must be new, unused, and in original packaging.

Are returns free?
Yes. Approved returns include a free return label. No restocking fees apply.

When will I receive my refund?
Refunds are issued within 10 business days after the returned item has been inspected.

Payments

What currency do you use?
All prices are displayed in GBP (£).

Is VAT included?
Yes. VAT is included where applicable.

What payment methods do you accept?
Visa, Mastercard, American Express, PayPal, Apple Pay, and Klarna.

Is payment secure?
Yes. We use SSL encryption and secure payment providers.

For further assistance, contact us at hello@vectasupply.com