Billing & Payment Policy

Billing & Payment Policy – Vecta Supply

At Vecta Supply, we strive to ensure a secure, transparent, and seamless billing and payment process for all customers.

1. Pricing & Currency

All prices displayed on our website are listed in GBP (£).. Prices are shown clearly on each product page and at checkout.

2. VAT (Value Added Tax)

All listed prices include VAT, where applicable. The price shown at checkout is the final amount charged — no additional tax fees will be added unless otherwise stated.

3. Accepted Payment Methods

We accept the following payment options:

  • Visa

  • Mastercard

  • American Express (AMEX)

  • PayPal

  • Apple Pay

  • Klarna

Payments are processed via secure, encrypted payment gateways.

4. Payment Authorization

Payments must be successfully authorized before an order can be processed or shipped. If payment authorization fails, the order may be delayed or automatically cancelled.

5. Billing Information

Customers are responsible for providing accurate and complete billing details. Incorrect information may result in payment failure or order delays.

6. Installment Payments (Klarna)

If Klarna is selected, payment terms are handled directly by Klarna. Customers must comply with Klarna’s terms and conditions.

7. Payment Security

Vecta Supply uses industry-standard SSL encryption and trusted payment providers. We do not store or have access to your full payment credentials.

8. Failed or Declined Payments

If your payment is declined:

  • Verify your payment details

  • Ensure sufficient funds are available

  • Contact your bank or payment provider

For assistance, contact us at:
Email: hello@vectasupply.com

9. Fraud Prevention

Vecta Supply reserves the right to refuse or cancel any order suspected of fraud or unauthorized activity.

10. Refunds

Once we have received and carefully inspected your returned item, we will initiate your refund. Approved refunds will be issued to the original payment method used at checkout within 10 business days.

If you receive a defective or damaged item, please contact us immediately and provide clear photos of the issue. This allows us to quickly review and resolve the matter.

For refund inquiries, please contact:
Email: hello@vectasupply.com