Refund policy

Return & Refund Policy – Vecta Supply

We accept returns for both defective and non-defective products, subject to the conditions outlined below.

Return Window

You may request a return within 14 days of receiving your order.
Returns requested after 14 days may not be accepted.

Product Condition

To be eligible for a return, items must be:

• New, unused, and unworn

• In the original packaging

• With all included accessories (if applicable)

Proof of Purchase

A valid receipt, invoice, or order confirmation is required to process any return.

How to Start a Return

Please contact our Customer Support Team:

Email: hello@vectasupply.com

Include:

• Your order number

• The reason for the return

Please wait for return approval and instructions before sending any items back.

Return Shipping & Fees

• Return Method: By mail only

• Return Label: Downloadable and free for approved returns

• Restocking Fees: None

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us immediately and provide clear photos so we can resolve the issue quickly.

Exchanges

We accept exchanges for eligible items that meet the same condition requirements and 14-day return window.
Exchanges are processed once the returned item has been received and approved.

Refunds

Approved refunds are issued to the original payment method within 10 business days after inspection.

Please note:
Original shipping charges (if applicable) are non-refundable, unless the return is due to our error or a defective product.

Late or Missing Refunds

If you have not received your refund:

• Check your bank or payment account

• Contact your payment provider (processing times may vary)

If the refund is still missing, please contact us:

Return Address: 1 rue de Bachere, 31830, Plaisance du Touch, France

Customer Support:
Email: hello@vectasupply.com
Phone: +33 7 83 79 24 92

Business Hours:
Monday – Saturday: 8:00 AM – 8:00 PM (Paris Time)